Refund policy

No Physical Returns

We want to make your shopping experience as simple and hassle-free as possible. Because international return shipping can be expensive and time-consuming, you generally will not need to physically return an item if you have an eligible issue with your order.

If your item arrives damaged or significantly different from what you ordered, please contact us (ming7.help@hotmail.com) within 30 days of delivery with your order number and a few photos or videos showing the issue.

After reviewing your claim, we may offer one of the following solutions:

• A full or partial refund
• A replacement item
• Another appropriate resolution, depending on the circumstances

If your claim is approved, you can usually keep the item and do not need to ship it back.

Please note that we may request photos, videos, or other information to verify the issue before approving a refund or replacement. We cannot guarantee a refund or replacement for claims that do not meet our eligibility requirements.

Refund eligibility window:

• Refunds are only possible if payment was made within 30 days prior to the refund request.
• Any order older than 30 days is automatically ineligible, regardless of the reason.

Exchanges

We are currently unable to provide exchanges at this time.